About 99db FAQ
99db is one of Bangladesh's most trusted online betting platforms. Every day, millions of users enjoy Sports Betting, bingo, and casino games on 99db. Whether you're a new member or a longtime user, questions come up from time to time. This FAQ page is here to give you clear, accurate answers to all of them.
Whether you have questions about opening an account, making a deposit, withdrawing funds, using bonuses, placing sports bets, or downloading the app — browse the sections below for answers. Most issues can be resolved right here.
If you still can't find the answer you're looking for, 99db's live chat support team is available 24/7. You'll typically get a response in under 2 minutes.
All Questions
Account
Deposit
Withdraw
Bonus
Sports
App
Account & Registration
To create an account on 99db, you need an active mobile number, a valid email address, and must be at least 18 years old. To register, Click Here. Account setup is completed in just a few steps within 5 minutes. Once your OTP is verified, your account will be active and you can make a deposit and start playing right away.
No. Under 99db's policy, each individual may only open one account. Creating multiple accounts may result in all accounts being permanently closed and any accumulated balance being forfeited. A single account gives you access to all features — there is no reason to create duplicate accounts.
on the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify your identity with the OTP and you'll be able to set a new password. The whole process takes just 2 minutes. If you don't receive the OTP, check your network or contact live support.
For regular use, mobile OTP verification is sufficient. However, for large withdrawals or if any unusual activity is detected on your account, 99db may request additional identity verification. This is done to keep your account secure. Submitting a copy of your national ID or passport will complete the verification process.
Yes. 99db is committed to responsible gambling. You can temporarily deactivate your account (self-exclusion) at any time. Simply contact our support team to get it done. Responsible Gaming Find out more on the page.
Deposits & Payments
99db supports deposits via all major mobile banking services in Bangladesh, including bKash, Nagad, Rocket, and DBBL Mobile Banking. Bank transfers are also available. On the Deposit Page, to see all currently available methods.
The minimum deposit on 99db starts at just BDT 200. The maximum limit varies by payment method and account tier. New members may be eligible for a special bonus on their first deposit. To find out more, Deposit Page for details.
Deposits via bKash, Nagad, or Rocket are usually reflected in your balance within 2–5 minutes. Bank transfers may take 15–30 minutes. If more than 1 hour has passed, contact the support team with your transaction ID and it will be resolved promptly.
99db does not charge any fees on deposits. However, your mobile banking app (such as bKash or Nagad) may apply their own transaction fees — this is outside 99db's control. It's a good idea to check your payment app's fee structure before making a deposit.
Withdrawals & Payouts
99db typically processes withdrawal requests within 15–30 minutes. Funds sent to bKash, Nagad, or Rocket usually arrive within that window. Bank transfers may take 1–2 business days. Requests submitted at night or on holidays may be processed on the next business day.
The minimum withdrawal amount on 99db is BDT 500. The maximum limit depends on your account verification level and chosen payment method. For more details, Withdrawal Page for details.
Withdrawals may be delayed for several reasons: incomplete account verification, unmet bonus wagering requirements, or a pending security check. Additional verification may also be needed if your deposit and withdrawal methods differ. If you run into any issues, please contact our support team.
A withdrawal request can be cancelled before processing begins. Once processing has started, cancellation is no longer possible. To cancel a request, contact live support immediately and provide your transaction ID.
Bonuses & Promotions
As a new member, Register Once completed and your first deposit is made, the welcome bonus is added to your account automatically. To learn about the bonus amount and terms & conditions, Promotions Page To be eligible, you must make your first deposit within 7 days of creating your account.
No, bonus balance cannot be withdrawn directly. To convert a bonus into withdrawable funds, you must meet the specified wagering requirements (rollover requirement). Each bonus has its own terms — on the Promotions page Details are provided here.
Log in to 99db every day and you'll automatically receive a daily login bonus. Log in 7 days in a row to earn a special reward. Missing a day resets your streak. Bonus amounts may vary each day — check the promotions page for the latest updates.
After logging in, you'll find your personal referral link in the account dashboard. When a friend registers using your link and makes their first deposit, both you and your friend will receive a bonus. For the maximum referral bonus limit and terms & conditions, on the Promotions page for details.
Sports Betting
99db offers betting on more than 20 sports, including cricket, football, tennis, badminton, basketball, and volleyball. Special markets are available for the IPL, BPL, Cricket World Cup, and major European football leagues — all tailored with Bangladeshi users in mind. on the Sports page View all markets.
Yes, 99db offers live betting. You can place bets at real-time odds while a match is in progress, with live scores and stats to help you decide. For the fastest experience, using the 99db app is recommended — Download the App।
Once a match or event ends and the result is confirmed, your winnings are automatically credited to your balance. In most cases, the balance updates within minutes of the result being announced. If there's any delay, please let support know.
Once a bet is confirmed, it generally cannot be changed or cancelled. So before placing a bet, review your slip carefully — check the team, market, odds, and stake. In certain cases, a "Cash Out" option may be available, allowing you to settle the bet early.
App & Technical Issues
Download the 99db app directly from Download Page Available for both Android and iOS. The app may not be listed on the Google Play Store or Apple App Store — always download from the official 99db.app site. Downloading from other sources may pose a security risk.
If you're having trouble installing the app on Android, go to Settings > Security > Unknown Sources and enable it, then try installing again. If it still doesn't work, check that your phone has enough storage and that your internet connection is stable. For a detailed guide, App Page for details.
Start by checking your internet connection. Clear your browser cache and cookies, then refresh the page. If you're using a VPN, turn it off and try again. If the issue is with the app, uninstall and reinstall it. If the problem persists, contact our support team — we'll get it sorted quickly.
Why Choose 99db
Safe & Licensed
99db is fully licensed and uses SSL encryption. Your personal information and funds are completely secure.
Fast Deposits & Withdrawals
Deposit in just 2–5 minutes and withdraw in 15–30 minutes via mobile banking.
Exciting Bonus Offers
Welcome bonus, daily login bonus, cashback, and referral bonus — new offers every day.
24/7 Live Support
No matter the issue, our support team is available 24 hours a day and responds in as little as 2 minutes.
Smart Mobile App
A fast, easy app for Android and iOS. The best mobile experience, complete with biometric login.
Huge Sports Market
Live betting on cricket, football, and 20+ more sports. Special odds for BPL, IPL, and the World Cup.
This FAQ page is updated regularly. For the latest terms and conditions, Terms & Conditions Page for details.
Gambling is prohibited for anyone under 18. Please play responsibly. If you need help, Responsible Gambling Page for details.
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Join 99db Today and Win
Thousands of Bangladeshi members win on 99db every day. Sign up now and enjoy a welcome bonus, daily offers, and live betting.