Table of Contents
1 Introduction & Scope
99db is a trusted online Sports Betting and gaming platform in Bangladesh. We place the highest importance on our members' privacy. This Privacy Policy explains what information we collect when you use the 99db website or mobile app, how we use it, and how we protect your privacy.
This policy applies to the following:
- Browsing the 99db.app website
- Downloading and Using the 99db Mobile App
- Account registration and management
- Deposits, withdrawals, and all financial transactions
- Contact Customer Support
- Participating in promotions and bonus offers
By using 99db's services, you agree to this Privacy Policy. If you do not agree with any part of this policy, we ask that you refrain from using our services. For any questions, our support team is available 24/7.
2 What Information We Collect
99db only collects the information needed to deliver our services properly and keep your account secure. We collect two types of data — information you provide directly, and information collected automatically while you use our services.
Information you provide directly:
| Type of Information | Purpose of Collection |
|---|---|
| Full Name | For identity verification and account registration |
| Date of Birth | To verify age (18+) |
| Mobile Number | For OTP verification and communication |
| Email address | For account-related notifications |
| Payment Information (bKash/Nagad) | For processing deposits and withdrawals |
| National ID Number | During KYC verification (when required) |
Automatically Collected Information:
- IP Address: For fraud prevention and determining geographic restrictions
- Device Information: Operating system, browser type and version
- Usage Patterns: Time spent on each page and which games you placed bets on
- Cookies & Session Data: To improve your site experience
- Referral Source: How you arrived at 99db
3 How Your Information Is Used
99db uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.
- Service Delivery: Managing accounts, processing deposits and withdrawals, and ensuring a smooth betting experience.
- Identity Verification: Verifying your identity to prevent fraud and multiple account creation.
- Contact: Sending win notifications, promotional offers, and important updates.
- Security: Identifying unusual login attempts or transactions to protect your account.
- Service Improvement: Analyzing user experience to improve the platform.
- Legal Obligations: Providing information to relevant authorities when required.
- Responsible Gaming: Detecting unusual betting patterns and issuing timely alerts.
99db never shares your information with third parties for marketing or advertising purposes. Our promotional messages are strictly about our own offers — never for outside products or services.
5 Cookies & Tracking
99db's website and app use cookies and similar technologies. Cookies are small text files stored in your browser.
Types of Cookies We Use:
- Essential Cookies: Required to maintain login sessions and core site functionality — disabling these will prevent the site from working properly.
- Performance Cookies: To measure page visit frequency, load times, and related performance metrics.
- Functionality Cookies: To remember your preferred language, theme, and other settings.
- Analytics Cookies: To analyze user experience on an aggregate basis.
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.
6 Data Protection & Security
99db uses industry-leading security measures to protect your data. Our security framework is as follows:
- 256-bit SSL Encryption: All communication between your browser and our servers is encrypted.
- Two-Factor Authentication (2FA): An OTP verification is required to log in to your account.
- Firewall Protection: An advanced firewall system blocks unauthorized external access.
- Regular Security Audits: Our expert team regularly tests the system to identify and address vulnerabilities.
- Restricted Access: Only authorized personnel can access user data, and only when necessary.
- Data Backup: Regular encrypted backups are maintained to ensure no data is lost in the event of an incident.
Please keep in mind — no one can guarantee complete security on the internet. That's why you should always use a strong password and never share it with anyone.
7 How Long We Retain Your Data
99db does not retain your information longer than necessary. The general rules are:
| Type of Information | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years after closure |
| Transaction Records | Up to 7 years for legal requirements |
| Cookie Data | Session cookies: deleted when the browser is closed; Persistent cookies: 30 days to 1 year |
| Support Contact | 2 years from the date of contact |
| Log Files | 90 days |
If you request account deletion and there are no active disputes or legal obligations, your information will be permanently deleted after the designated period.
8 Your Rights
As a 99db member, you have the following rights over your own data:
-
Right to Access You have the right to know what information we hold about you and to receive a copy of it.
-
Right to Rectification If any of your information is inaccurate, you may request a correction.
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Right to Erasure You may request deletion of your data provided there is no legal obligation requiring us to retain it.
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Right to Restrict Processing In certain circumstances, you may request that processing of your data be restricted.
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Right to Data Portability You may request a copy of your data in a structured, portable format.
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Right to Object You may object to the use of your data for specific purposes, particularly in the case of direct marketing.
To exercise any of the rights listed above, please contact our support team. We will respond to your request within 30 business days. You may be asked to verify your identity before we process your request.
9 Minors' Data
99db is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
Age is verified at registration. If a minor's information enters our system for any reason, the account will be closed and the data deleted as soon as we become aware of it.
If you believe a minor is using 99db, please notify our support team immediately.
10 Policy Updates
99db may update this Privacy Policy from time to time. Changes may occur for the following reasons:
- When new services or features are launched
- Due to legal or regulatory changes
- For improving security measures
- Based on user feedback and suggestions
You will be notified by email or on-site notification before any significant changes take effect. Continued use of the service after such changes constitutes your acceptance of the updated policy.
The "Last Updated" date at the top of the page shows when the policy was last changed. Previous versions are available from the support team upon request.
Your data is secure — play with complete peace of mind
Your privacy is fully protected at 99db. Open an account today and start playing with a 100% welcome bonus.